HIPAA, privacy, security & conduct
Safe to enter a U.S. healthcare environment. This week is a gate: no EHR access until it is passed.
Songdel Academy
Trained in Ghana.
Ready for U.S. practice.
A six-week intensive — 30 training days, roughly 240 hours — that takes Ghana-based healthcare professionals from healthcare knowledge to safe, supervised competency in U.S. outpatient practice operations.
1Learn2Observe3Practice4Simulate5Demonstrate6Supervised production7Certification
6 weeksintensive program
240 hoursof structured training
Weeklywritten & practical exams
Levels I–IIIgated certification
How learning works
One academy, one learning system.
Every course, unit, and exam runs through the Songdel Academy LMS. Trainees follow a defined learning path, instructors track each cohort’s progress, and daily quizzes, skills checks, and case reviews sit alongside the weekly examinations — nothing is left to chance or memory.
Training is a gate — not a guarantee.
Attendance is 100% expected, missed core modules are made up before progression, and certain privacy, security, patient-safety, or integrity failures trigger immediate remediation regardless of score. Every assessment and sign-off lives in the trainee’s competency file.
Daily
Short quizzes, skills checks, or case reviews keep every trainee’s level visible, every day.
Weekly
A formal written and practical examination closes each week before the next one opens.
Curriculum
Six weeks, six outcomes.
Each week ends in a demonstrable outcome — not just covered material.
The U.S. healthcare system
How outpatient care, insurance, eligibility, referrals, and the revenue cycle actually work.
PulsePoint & cardiology fundamentals
The client, its services, the patient journey, and clear escalation boundaries.
eClinicalWorks boot camp
Navigate eCW and execute core workflows — scheduling, documents, messages, tasks — accurately.
VA operations boot camp
End-to-end simulated clinic days across multiple queues, at real operational pace.
Practicum & certification
Supervised live work that ramps up through the week, then final exams and readiness sign-off.
Week 6 is earned, not scheduled.
Real practice work begins only after every prior gate is passed and role-based access is approved — starting with lower-risk administrative workflows under close supervision.
Standards
The bar, in numbers.
Minimum standards by domain. Falling below any one of them means remediation and re-assessment — not progression.
90%
HIPAA / Privacy
Written minimum — and 100% on critical scenarios. No EHR access until passed.
90%
Cybersecurity
Written minimum, 100% on critical behaviours. No production access until passed.
85%
U.S. Healthcare System
Patient, payer, referral, and revenue-cycle flows, understood end to end.
85%
PulsePoint / Cardiology
Services, escalation boundaries, and the patient journey.
90%
eClinicalWorks
Practical accuracy — tasks completed without unsafe shortcuts.
85%
Overall graduation
Plus every critical competency, and a supervisor’s competency sign-off.
Certification
Three levels of readiness.
Certification describes exactly what a graduate is approved to do — nothing more, nothing assumed.
LEVEL I
Songdel Academy Graduate
Completed the classroom curriculum. Not yet independently production-ready.
LEVEL II
Certified Songdel Healthcare VA
Passed examinations, simulations, and the practicum — approved for a defined production role.
LEVEL III
Songdel Advanced Clinical VA
Additional competency in advanced pre-charting, clinical support, prior authorization, quality, and specialty workflows.
And after graduation?
Access stays role-based and progressive, with structured quality review at 30, 60, and 90 days — the Academy’s standards follow every graduate into production.
Apply
Join the next cohort.
The Academy is built for healthcare people in Ghana — nurses, midwives, physicians, health administrators, records and allied-health professionals — who want to support U.S. practices to a serious standard. Training is full-time and intensive for six weeks.
Applying does not guarantee a cohort place; shortlisted candidates are contacted for the next stage.
Academy questions.
How long is the program?
Six weeks — 30 training days and roughly 240 hours — full-time and intensive, with daily assessments and a formal examination every week.
How is training delivered?
Through the Songdel Academy LMS: structured courses and units on a defined learning path, with instructor guidance and cohort progress tracked throughout.
Do I need a healthcare background?
Yes — the Academy builds on an existing healthcare foundation (nursing, midwifery, medicine, health administration, records, or allied health). It teaches U.S. practice operations; it does not replace clinical training.
What happens after I apply?
Shortlisted candidates are contacted for the next stage of selection. Cohort places are limited, and progression through the Academy itself is gated by the standards on this page.
Does graduation mean I start work immediately?
Graduation is Level I. Production work begins at Level II — after examinations, simulations, and the supervised practicum — in a defined role, with 30/60/90-day quality reviews.